Returns & Exchange
Online Returns of Ready-to-wear items
Headpieces & Accessories purchased on www.anavictoriamillinery.com can be returned within 14 days for a full refund, exchange or credit note.
Items must be returned in the condition received, this includes all original tags and packaging, provided they haven't been worn.
Remember, when trying on items, ensure that you are not wearing any perfume, make up or any other product which might leave a scent or marks on the item.
I will be unable to accept the return of any item where there is evidence that these instructions have not been followed and the item will be returned to the customer.
Note that shipping charges are non-refundable.
Email me at firstname.lastname@example.org to let me know you are returning the item.
Post the item and its original box, together with your invoice that you received with your order, full name, address and contact number to the following address:
Ana Victoria Mulcahy Couture Millinery,
Republic of Ireland
Wait 5-7 working days for the refund to appear in your account. I cannot accept responsibility for any loss or damage incurred on return shipments. I strongly recommend sending returns by registered insured mail and using protective packaging to avoid any issue.
Online Returns of bespoke & made to order items
I do not accept returns or exchange on commissioned or made to order items. I hand make each pre-ordered piece specifically for each customer.